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Call Center

marzo 29, 2016

Self Response

check(IVR) Interactive Voice Response / transactional, inbound & outbound
checkCall routing

Inbound & Outbound Calls

checkBilingual customer service
checkHelp Desk 24/7
checkTelemarketing
checkStrategic CRM (Customer Relationship Management)
checkCustomer retention and loyalty programs
checkCollection
checkAppointments service
checkData Base (DDBB) update
checkMarket surveys
checkMarketing research
checkVirtual Assistance
checkApplications development for data processing / statistical analysis

Business Process Outsourcing

checkContact center support (Front-Desk)
checkCall Center management and face to face service center
checkStorage files handling / support to Call Centers data centers
checkLogistics
checkProcesses follow up / Call Center activities
checkVirtual Office
checkDisaster Recovery Office Space